Return Policy

At SWT Device, we are committed to providing high-quality smart devices and electronic products at competitive prices, backed by reliable customer support. We understand that purchasing tech products online can be uncertain, so we offer returns and exchanges under specific conditions within 30 days of delivery, ensuring a safe and worry-free shopping experience.

How to Return/Exchange
Please contact our customer service within 48 hours after you received your package via email at service@swtdevice.com. Including product-related pictures/videos will speed up the process.
Our customer service will process your return/exchange request within 1-3 working days. Once authorized, you will be provided with a Return & Exchange address. If the return is due to the buyer’s reasons, such as disliking or not needing the product anymore, a $50 fee will be deducted from your refund as a shipping loss.
Please return the package to the address we have provided and send us the return tracking number. Unauthorized returns, or those that are lost or stolen, are not our responsibility. We will process your refund or exchange within 7 working days after receiving the package.