FAQ

Frequently Asked Questions (FAQ)

1. Where does the device ship from?

All devices are shipped directly from our Los Angeles warehouse.
Typical delivery time is 3–5 business days within the U.S.

2. Is this a full payment?

No. This payment is a deposit to reserve inventory from our U.S. warehouse.
The deposit amount will be deducted from the final purchase price.

3. How do I pay the remaining balance?

The remaining balance will be paid after consultation via:

Official Stripe invoice

Bank transfer

Our team will guide you through the process to ensure a secure transaction.

4. Can I see the device before making the final payment?

Yes! We offer a live video demonstration and one-on-one consultation,
so you can fully understand the product before completing payment.

5. Is the device suitable for professional use?

Yes. Our shockwave therapy device is designed for both
clinical and professional rehabilitation settings as well as home use.

6. Do you provide after-sales support?

Absolutely. We offer:
✔ Technical guidance
✔ Warranty support
✔ Professional customer service

7. Is the device ready to use out of the box?

Yes. The device is fully tested before shipping and comes ready to use,
with user instructions and support available if needed.